Refund Policy
Last updated July 2026
This policy explains how refunds work for paid membership on URS Network, operated by URS Networks LLC (“URS Network,” “we,” “us”), a Wyoming limited liability company that is wholly owned by URS Technologies LLC (URS Technologies LLC owns URS Networks LLC). It expands on Section 4 (Membership and billing) of our Terms & Conditions.
1Your free trial is the safeguard
Membership begins with a 30-day free trial. We collect your payment details up front, but you are not charged during the trial. If URS Network isn’t right for you, cancel any time before the trial ends and you won’t be billed at all. This is the simplest way to be sure you only ever pay for something you’ve decided to keep.
2After the trial: your subscription
When the trial ends, your membership continues on the plan you chose at signup: an annual plan (currently $29.99 per year, and less in some regions), or a monthly plan ($2.99 per month). The annual plan is the lower-cost option over a full year; the monthly plan bills every month. Whichever you pick — or the price shown to you at signup — it renews automatically until you cancel. Because you get a full 30 days to decide before any charge is made, membership fees are generally non-refundable once billed — except in the situations below, or where the law requires otherwise.
3When we’ll refund you
We want every charge to be fair. We’ll issue a refund in situations like these:
- The law gives you the right. Nothing here limits any refund or cooling-off right you have under the consumer laws that apply to you. Where those laws apply, they take precedence over this policy.
- A duplicate or accidental charge. If you were billed twice, or charged in error, we’ll put it right.
- A charge after you cancelled. If a renewal was taken after you cancelled, or during a confirmed technical fault on our side, we’ll refund it.
- A sustained failure on our side. If a problem we’re responsible for kept you from using your membership and we couldn’t resolve it, reach out — we’ll make it right.
Outside these cases, refunds are at our reasonable discretion. We don’t provide partial refunds for the unused portion of a term after a renewal — instead, cancel and keep your access through the end of the period you’ve already paid for.
4How refunds are processed
Payments and refunds are handled by Paddle, our third-party payment provider acting as merchant of record. Paddle is the seller of record for your membership, so charges appear as Paddle on your statement, and any approved refund is returned by Paddle to your original payment method. Refunds typically reach your account within about 5–10 business days, depending on your bank or card issuer.
5Cancelling to avoid the next renewal
You can cancel at any time — during the trial or afterward — from your account, or through the receipt and customer portal that Paddle links in your confirmation email. Cancelling stops the next renewal. If you cancel a paid term that’s already underway, your membership stays active until the end of that period and isn’t charged again. Note that cancelling is not the same as a refund — see Sections 2 and 3.
6How to reach us
To request a refund or ask a billing question, reach the coordination team through the app, or write to us at URS Networks LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Please include the email address on your account and the approximate date of the charge so we can find it quickly. If you think a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute.
7Changes to this policy
We may update this policy as the Service evolves; if we make material changes, we’ll make a reasonable effort to let you know. This policy forms part of, and is governed by, our Terms & Conditions and the laws of the State of Wyoming.